You have 7 days from delivery to return an unopened bottle with the seal unbroken.
What we accept
- Unopened product, seal intact, in its original box
- Wrong item sent
- Damaged or leaking on arrival, reported within 24 hours with a photo
What we cannot accept
- Opened or used bottles. This is a hygiene and safety rule, not a preference.
- Returns after 7 days
- Products bought from anyone other than aprech.com or our own WhatsApp
How to return
WhatsApp 0320 6327727 with your order number and the reason. We arrange pickup or give you a return address. Refunds go back within 7 working days of us receiving the parcel. Original delivery charges are not refunded unless the fault was ours.
Damaged on arrival
Check the seal before you pay the rider. If the seal is broken or the bottle is leaking, refuse the parcel. That is the cleanest route for both of us.