Every item bought from Aprech can be returned or replaced. No hidden terms, no argument.
The Return Token
A Return Token card comes inside every parcel. Keep it with the product. It is how we match a return to your order, so returning is quicker when you still have it.
How to return
- Keep the Return Token that came with your parcel.
- Fill in your name, address and the reason on the card.
- Pack the product properly with the token inside.
- WhatsApp us on 0320 6327727 and we will arrange pickup or give you the return address.
- We verify and process your return or replacement.
If you have lost the token
Tell us your order number and the phone number you ordered with. We will look it up and sort it out.
Damaged on arrival
Check the seal before you pay the rider. If the seal is broken or the bottle is leaking, refuse the parcel and tell us. That is the quickest fix for both of us.
Refunds
Refunds go back within 7 working days of us receiving the parcel. For a replacement we ship the new one as soon as the return reaches us.
Questions: WhatsApp 0320 6327727 or email hello@aprech.com.